Home Depot Customer Bill of Rights

"The customer has a bill of rights in our company, These six items are, we believe, the only things a customer wants to pay for at The Home Depot:

1. The right assortment.
2. The right quantities.
3. The right price.
4. Associates on the sales floor who want to take care of customers.
5. Associates who have been trained properly in terms of product knowledge.
6. The expectation that our associates will be there when the customer needs them.

Together, those six things represent excellent customer service. If you take care of those things together, you are taking care of all the customer needs. We don't believe that, given a choice, home improvement customers are going to pay for wider aisles and brighter lights. That's not what they come to our store for."